DHL CIMAPI onboarding process - Parcel services in Spain and Portugal.

Dear customer,

We appreciate your decision to integrate with DHL-CIMAPI, the comprehensive solution for all DHL Parcel service operations from and within ES/PT. In order to proceed with using the integration, it is essential to acquire credentials from DHL. These credentials can be easily requested on the DHL website.

Please keep in mind that having an account number is a prerequisite before initiating the onboarding process at ShipItSmarter.

Onboarding steps at DHL.

DHL Parcel service provides 3 product services;

  1. B2C - Residential delivery, only one package per shipment allowed.
  2. B2B - Buisness Freight shipments.
  3. R2C - Return to consumer, with same limitation as B2C.

Follow the below steps to receive credentials for your integration with Customer Integration API - Parcel services in Spain and Portugal.

  1. Please contact your DHL sales representative to create an account for B2C(Residential) and B2B(freight).
  2. DHL IT needs a request from DHL sales to add any new customer, with customer contact info, account and so on.
  3. DHL IT creates test credential for APIs.

Once the test credentials are ready you can test the API and then request for LIVE credentials with the same process as above.

End of Day Service

  1. Please inform DHL to enable End of Day service on their side for your account as the shipments has to be manifested everyday.

What is End of Day Service:

DHL CIM API system operates across two servers in production. During the day, when you request shipments, they are processed on the primary server, where you can hold, release, reprint, or delete them. However, at the end of the day, all shipments must be transferred to the final server, which is handled by the “endday” service. Once this transfer occurs, the customer can no longer hold or release shipments.

The “endday” service also generates a summary of all shipments to be printed and provided to the courier. This process can be initiated by the customer as often as needed or automatically performed by DHL, typically around 18:00, after the last shipment pickup.

  • To keep things simple, Please request DHL

• To schedule the “endday” at 19:00h. • The customer should print the manifest document from ShipitSmarter and hand it over to the driver.

Daily pickup

  • For this service, a daily pickup should be agreed by customer directly with DHL.

For any other queries, reach out to - cim.parcel.spain@dhl.com