You can send an email to sales@shipitsmarter.com, call +31 887 447 447 or fill out the contact form on this website.
We'll schedule an introduction meeting first, where we will determine the best way forward. The logical next step is to then schedule a scoping call, in which one of our Implementation managers will join.
Because we are building a shipping platform for scaling businesses from the ground up, focussed on adding value for your customer! And because creating all that amazing tech created by small, empowered teams really makes a difference when protecting your data and securing your operations..
Our current platform, ShipitSmarter, originates from 1999. It has been continuously improved and updated over the years, but we can not apply all the latest technologies on our current platform. We are rebuilding our platform to get ready for the coming decades. Also, we are tech nerds, so we like to be at the cutting edge of technology.
No, we do not offer our existing ShipitSmarter platform to new customers anymore. The implementation would take longer than we think is acceptable, and we are focusing on developing Viya and improving ShipitSmarter for our current customers. Besides, we are nearing the technical capabilities of the ShipitSmarter solution. If we implement new customers, this may have negative consequences for existing customers. Naturally, this is something we wish to avoid.
The early bird program accepts a select number of shippers to try out the first version of Viya. Participants have a direct influence on further product development of the Viya product. They are regularly invited to provide feedback and suggestions, which are considered when planning our next product development sprints. In return, early birds will enjoy favorable conditions and an application built with state-of-the-art technical solutions to secure their data and guarantee uptime.
We only show one price because Viya is currently for early birds only. This means we are looking for reference customers (early birds) to help us validate our product. When we feel the product and its features are mature enough, we will develop our pricing model to a more sophisticated model.
Our carrier portfolio is constantly being updated. The current portfolio is visible in our carrier integrations section.
This is because we have only just begun! We are constantly working on adding new carrier connections. With 25 years of experience and a dedicated carrier integration team, our carrier portfolio will grow steadily. You can connect to additional carriers from our platform through various industry-standard methods we offer for electronic data exchange.
We build one carrier integration at a time and decide which one's next on a case-by-case basis. Our first focus is building a small but significant portfolio to support our early bird customers.
At this time, Viya is focused on creating a shipping platform for shippers wanting to scale. We plan to involve carriers actively in the future — we'll allow them to supply rates and want to make tooling available — but there's yet to be a timeline. If you'd like to stay updated on our progress, send us an e-mail at carrier@shipitsmarter.com.
Not only are we ISO27001 certified, our policies are also completely up to par. We also choose our technology partners — who are handling our application and thus your data — carefully, minding the presence of appropriate certifications and standards. All to ensure that data in transit and at rest, and disaster recovery procedures are guaranteed.
Your data is your data. It's stored at a trusted source in an isolated environment (https://www.mongodb.com). We only get access to your data if you specifically give it to us. To guarantee operational continuity, we collect telemetrics; data indicating which processes are running and with what performance. This data helps us optimize the continuity of the platform and make improvements. We also behold the right to use meta-data — always anonymous and not traceable to their source — to get patterns and indications of industry performance. Not in use now, but we foresee a future where parties can improve shipping by analyzing movement and performance patterns.
Our GDPR policy can be found in our GDPR compliance statement. In short: we don't store personal data other than shipping addresses. As these addresses are part of an official agreement (the shipping order or booking), they will be removed with the removal of the shipping order. There's one special case: the authentication of system users. These users are part of the authentication system that is hosted by a specialised party. It's the responsibility of the tenant (you) to remove system users from the authentication system on request of that user, for example when a user stops leaves the company.
